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THEA for Rhino license issue


Hi there, THEA for some unknown reason appears to have "lost" the license activation credentials and now shows the THEA watermark and shows a status of "Not Active". No combination of Username and Password I can recall is accepted. I logged into Altair One and verified my 3-year license is active and doesn't expire until June 26, 2025. Is there an easy and quick way to reset this? I need to be back on line with THEA urgently. HELP!

The same thing happened here today.

Can't switch between workstations. Floating licence stays on workstation 1 even when it is off. Workstation 2 shows activation error and does not activate licence. password and username are correct.

Greetings Marcel